Shipping policy
Shipping Policy
At Rivelle Bags, every order is carefully prepared to ensure it arrives safely and in the condition you expect from a premium leather piece.
Order Processing
Please allow 1–3 business days for order processing before dispatch.
During peak periods, product launches, holidays or high order volume, processing may take slightly longer.
Estimated Delivery Times
Most orders are delivered within the standard delivery window shown below, but we recommend allowing a slightly wider timeframe in case of carrier delays, customs processing, holidays or peak periods.
United States: most orders arrive within 2–8 business days after dispatch. Please allow up to 3–10 business days in some cases.
Canada: most orders arrive within 3–10 business days after dispatch. Please allow up to 4–12 business days in some cases.
Europe: most orders arrive within 2–6 business days after dispatch. Please allow up to 3–9 business days in some cases.
Business days do not include weekends or public holidays.
Shipping Carriers
To provide the most efficient delivery experience, we select the carrier based on your location, service availability and current delivery performance.
This allows us to choose the most reliable available shipping option for your order.
Tracking Information
Once your order has been dispatched, you will receive tracking details by email, allowing you to follow your package until delivery.
Please allow up to 24–48 hours for tracking information to update after dispatch.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your order.
Customs, Duties and Taxes
For international orders, additional customs duties, import taxes or local fees may apply depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer unless they have already been collected at checkout.
Delivery Issues
The customer is responsible for providing a complete and accurate shipping address at checkout.
Rivelle Bags is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete address information provided by the customer.
For questions about your order or tracking status, please contact us at:
Our team will do its best to assist you as quickly as possible.